• Welcome to The Berg website. By accessing or using this website, you agree to be bound by these Terms and Conditions and our related policies.

• This website is an information and enquiry platform only. Orders are not placed or paid for directly on the website.

• Orders may only be placed through WhatsApp on 083 355 7907 or by email at orders@theberggroup.co.za.

• All products, pricing, availability, lead times, and delivery options remain subject to confirmation by The Berg.

• A quotation issued by The Berg is valid for 24 hours from the time it is sent, unless otherwise stated in writing.

• No order is confirmed until the customer has received a written order confirmation from The Berg by WhatsApp or email and full payment has been received.

• All orders must be paid in full in advance. No deposits are accepted unless The Berg agrees otherwise in writing.

• For standard next-day fulfilment, orders must be placed before 12:00 on the previous day. Orders placed after 12:00 may be moved to the next available delivery slot.

• Standard orders must be placed at least 24 hours in advance. Custom orders require a minimum lead time of 72 hours after payment, subject to the nature of the order.

• The Berg will make every reasonable effort to meet quoted fulfilment and delivery times, but delays may occur due to demand, stock availability, weather, load-shedding, traffic, supplier issues, or other circumstances beyond our reasonable control.

• Product images, colours, finishes, decorative details, and presentation may vary slightly from final delivered items, especially in the case of handmade or custom products.

• Small cakes priced at R199.99 include sponge, icing, and a message written in icing only. Additional décor, toppers, finishes, or custom styling are treated as custom work and priced separately.

• The Berg reserves the right to decline, cancel, or amend any order where a quote has expired, payment has not been received, delivery details are incomplete, requested specifications are unavailable, or an order is impractical or unsafe to fulfil.

• Customers are responsible for ensuring that all order details supplied to The Berg are accurate, including names, contact details, quantities, delivery address, requested wording, and any special instructions.

• To the fullest extent permitted by law, The Berg will not be liable for indirect, incidental, or consequential loss arising from use of the website or from an order enquiry, quote, or delivery arrangement.

• Nothing in these Terms and Conditions excludes any rights that cannot lawfully be excluded under applicable South African law.

• Items marked *PROMO are only available at the price for a period of time. We reserve the right to change the price to its selling price at anytime.

• These Terms and Conditions may be updated from time to time. The version published on the website at the time of use will apply.

Step

a. What the customer does

b. What The Berg doesc

3. Timing

1

a. Contact us by WhatsApp or email and request a quote.

b. Review the request and prepare a quotation.

c. Response target: within 24 hours.

2

a. Accept the quote before it expires.

b. Hold the quoted price and terms for 24 hours only.

c. Quote valid for 24 hours.

3

a. Pay the full amount in advance.

b. Issue written order confirmation once payment reflects.

c. Order only becomes confirmed after payment and confirmation.

4

a. Provide the correct delivery details and any required wording or custom instructions.

b. Prepare the order for collection or delivery.

c. Standard orders: minimum 24 hours' notice.

5

a. Receive the order.

b. Deliver the order.

c. Standard delivery target: within 24 hours after payment for qualifying next-day orders.

• Orders must be placed by WhatsApp on 083 355 7907 or by email at orders@theberggroup.co.za.
• Orders are not accepted through the website checkout because the website does not currently process online orders.
• The Berg will aim to respond to quote requests within 24 hours.
• Quotes are valid for 24 hours from the time sent.
• Full payment is required upfront for every order. No deposits are accepted. No order slot, production slot, or delivery slot is reserved until payment has been received.
• Customers must receive an order confirmation by WhatsApp or email before an order is regarded as accepted and scheduled.
• Standard orders must be placed no less than 24 hours in advance.
• For next-day delivery, orders must be placed before 12:00pm on the previous day. The general rule is: order today, receive tomorrow.
• Once payment has been received for a standard qualifying order, delivery will usually take place within 24 hours.
• Custom orders require at least 72 hours for fulfilment and delivery after payment, depending on the complexity of the order. The expected delivery date and time for a custom order will be communicated directly to the customer.
• The Berg may refuse urgent same-day requests where lead time is not commercially reasonable or where product quality may be affected.

Delivery area

Fee

Within a 15 km radius of Nelspruit

Standard delivery fee of R50.

Outside a 15 km radius of Nelspruit

Delivery fee charged according to distance and the fuel price on the day. The final delivery charge will be stated in the quotation.

• Because many of our products are freshly prepared, made to order, personalised, or time-sensitive, cancellations, returns, and refunds are handled subject to the nature of the order and applicable law.
• If a customer wishes to cancel an order, the request must be sent immediately by WhatsApp or email.
• If production has not started and no ingredients, materials, décor, packaging, or delivery arrangements have been committed, The Berg may approve a cancellation and refund at its discretion, less any non-recoverable costs already incurred.
• If production has started, if stock or décor has been procured specifically for the order, or if the order is personalised or custom-made, The Berg may refuse cancellation or apply a partial refund only, depending on the costs already committed.
• Custom orders and personalised items are generally non-refundable once work has started, except where required by law.
• Customers must inspect their order on delivery and notify The Berg as soon as reasonably possible if there is a problem with the order.
• Where a product is incorrect, damaged on delivery, or materially different from the confirmed order, The Berg may, at its election and subject to applicable law, replace the item, repair the issue where possible, or provide a reasonable refund or credit.
• Refunds, where approved, will be processed to the original payer using a method reasonably determined by The Berg.

The Berg respects your privacy and is committed to handling personal information responsibly.

We collect only the personal information reasonably necessary to respond to enquiries, prepare quotations, confirm orders, arrange payment, communicate with customers, and deliver orders. This may include your name, phone number, email address, delivery address, order details, and payment confirmation information.

We use your information only for legitimate business purposes connected with your enquiry or order, customer support, record-keeping, and compliance with legal obligations.

We do not sell your personal information. We will only share your information where necessary to fulfil your order, arrange delivery, process payment records, comply with the law, or protect our legitimate interests.

We take reasonable steps to keep your information secure and to limit access to authorised persons only.

You should not send unnecessary sensitive personal information to us through the website, WhatsApp, or email.

Our website may use basic technical information such as browser, device, or usage data to support website functionality, security, and performance.

By contacting The Berg and submitting your information, you consent to the processing of your personal information for the purposes described in this policy, where consent is the lawful basis relied on.

You may request access to, correction of, or deletion of personal information that we lawfully hold about you, subject to applicable law and our record-keeping obligations.

This Privacy Policy may be updated from time to time. The latest version published on the website will apply.

We respect your privacy. When you contact The Berg by WhatsApp or email, we collect the information needed to prepare your quote, confirm your order, receive payment, and arrange delivery. We do not sell your personal information and only share it where necessary to fulfil your order, provide support, or comply with the law. By using our website and contacting us, you agree to this use of your information. For any privacy-related query, please contact us at orders@theberggroup.co.za.

Small cakes priced at R199.99 include sponge, icing, and a message written in icing only.

No additional décor, toppers, figurines, flowers, custom finishes, or extra styling are included in this price.

Any added decoration or styling request changes the order into a custom order. Custom-order pricing, lead times, and confirmation requirements will then apply.